Refund policy
At Travelle, we are committed to delivering high-quality products and a smooth shopping experience. Please review our policy carefully before making a purchase.
Returns
We do not accept returns or exchanges at this time.
All sales are final unless your order meets one of the exception conditions listed below.
Refund Eligibility (Exceptions Only)
We offer refunds or replacements under the following circumstances:
• Lost Packages
If your package is confirmed lost in transit, you are eligible for a refund or replacement.
• Damaged Items
If your item arrives damaged, please contact us within 48 hours of delivery with clear photo or video evidence of the issue.
Non-Refundable Situations
We do not offer refunds in the following cases:
• Incorrect address provided at checkout
• Package marked as delivered by the carrier
• Delays caused by shipping carriers, customs, or external factors outside our control
• Change of mind after purchase
How to Request a Refund
To request a refund or report an issue, please contact us at:
Please include:
• Your order number
• A description of the issue
• Photo/video evidence (if applicable)
Our team will review your request and respond within 1–3 business days.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at travelleestudioo@gmail.com.